Deakins Group Privacy Policy

WHO WE ARE

Deakin's Group is a trusted facilities management provider based in Chorley, Lancashire, with registration number 06812540 (Deakin's Plumbing & Heating Limited t/a Deakin's Group). We are committed to ensuring your privacy and act as a controller under the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

WHOSE DATA DO WE HOLD?

We may hold and process data for the following individuals:

Employees
Customers
Suppliers and service providers
Advisers, consultants, and professional experts
Complainants and enquirers

WHAT DATA DO WE COLLECT?

We only collect information relevant to the services we provide. This may include the following personal data:

Personal details
Financial details
Business activities of the individual whose data we are processing

BASIS FOR PROCESSING

We process your personal data based on one or more of the following:

It is necessary to perform our contract with you
It is required for us to comply with legal obligations
It is in our legitimate interest

You have given us your consent (which can be withdrawn at any time by contacting our Data Protection Officer)

HOW WE USE YOUR DATA

We may use your data for the following purposes:

Delivering our services and acting on behalf of clients
Contacting you regarding our services
Managing accounts and records
Supporting and managing staff
Providing trade references

WHO DO WE SHARE YOUR DATA WITH?

We strictly limit who we share your data with, in accordance with our Code of Conduct. This may include individuals or organisations directly involved with your services. If necessary, we may also disclose your information to debt collection agencies, courts, or enforcement officers if bills remain unpaid.

HOW LONG DO WE KEEP YOUR DATA?

We retain your data for the duration of our work with you and for a further six years, as required by law. In some cases, we may keep your data for longer, which we will inform you of at the time. More details can be found in our data retention policy, available upon request.

SECURITY ARRANGEMENTS

We take all necessary technical and organisational measures to keep your information secure. In the event of a data breach, we have protocols in place to minimise the impact and will liaise with the ICO and affected individuals as appropriate.

YOUR RIGHTS UNDER GDPR

You have the following rights:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights concerning automated decision-making and profiling

RIGHT OF ACCESS

You have the right to request access to the information we hold about you. To make a request, please contact our Data Protection Officer in writing, along with proof of identity. We typically process requests free of charge within 30 days, but reserve the right to charge a fee or extend the timeframe in certain circumstances.

RIGHT TO ERASURE

You may request that we erase your personal data in certain situations. We will process your request free of charge within 30 days. However, we may refuse to erase information that we are legally required to retain. To exercise your right, please contact our Data Protection Officer.

WHO CAN YOU COMPLAIN TO?

If you are dissatisfied with how we have handled your data or responded to a request, please contact our Data Protection Officer. If your issue remains unresolved, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

THIRD-PARTY PROCESSORS

We occasionally partner with third-party service providers who process personal information on our behalf.

DATA PROTECTION OFFICER

Data Protection Officer: Alec Deakin
Company Name: Deakin's Group
Contact Number: 01772 426 065

Email Address: info@deakinsgroup.co.uk

Office Address: Unit 20 Roundhouse Court, Barnes Wallis Way, Buckshaw Village, Chorley, Lancashire PR7 7JN